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How to Handle Fraudulent Transactions on Your PCard.

When a suspicious or fraudulent charge appears on your PCard, please follow these four steps:

1.  Call Citibank immediately at 1.800.248.4553
2.  Notify your Departmental Card Coordinator (DCC). Your DCC will then complete a Maintenance Form to close your
     current PCard. Citibank will issue you a new PCard.
3.  Complete the Unauthorized Use Affidavit provided to you by Citibank.
  • WVURC PCard-email form directly to Citibank.
4.  PCPS PCard Administration will notify your DCC when your new PCard has arrived.

If you have any questions, please feel free to contact PCPS PCard Administration PCardAdministration@mail.wvu.edu.