How to Handle Fraudulent Transactions on Your PCard

When a suspicious or fraudulent charge appears on your PCard, please follow these steps:

1. Call US Bank immediately at 1.800.523.9078. All fraud cases must be initiated within 90 days of the transaction posting date, however the sooner the better.
2. Please complete a PCard Application & Changes form in Mountaineer Marketplace to let us know your PCard has been cancelled and a replacement is on the way. US Bank will issue you a new PCard.
   • Fraudulent transactions will still need reconciled in MyExpenses. Please use the PCard Exception form as documentation and add a comment in the notes field stating it was a fraudulent transaction that it has been reported to US Bank
3. Complete the Statement of Fraud form provided to you by US Bank within 21 days from the date the form was generated
   • State PCard - email form to pcardoperations@wvsao.gov
   • WVURC PCard - email form directly to US Bank
4. PCard Administration will notify you when your new PCard has arrived.

If you have any questions, please feel free to contact  PCard Administration.