How to Dispute a Transaction on your PCard

A disputed transaction occurs when there is a disagreement between the cardholder and the vendor over a charge that was placed on the PCard. Disputes can include:

• Incorrect price
• Incorrect quantity or item received
• Item not delivered
• Item damaged or defective
• Credit is needed

Remember!

The first step in disputing a transaction on your PCard is to contact the vendor directly to attempt to resolve the issue. If the vendor is unwilling to resolve the issue, please document in writing that the vendor was contacted and then complete the following steps within 60 days of the transaction’s posting date:

WVU PCard:

1. Notify your Business Office.
2. Call US Bank's customer service number at 1-800-344-5696. The bank will provide any additional forms if necessary.
3. Once all documentation is completed, please fax the forms to US Bank using the fax number provided on the forms.
4. If additional forms were needed, attach the forms to the PCard report that included that transaction in MyExpenses.

WVURC PCard:

1. Notify your Business Office.
2. Call US Bank's customer service number at 1-800-344-5696.  The bank will provide any additional forms if necessary.
3. If additional forms were needed, attach the forms to the PCard report that included that transaction in MyExpenses.